Payment Methods​​​

PayPal: A fast and secure way, you just need to have a PayPal account. This service there is no surcharge.

Credit Card : Visa or Mastercard. No surcharge.

We offer secure payment with an SSL certificate for your credit card and PayPal payments.

 

Shipping

We strive to ship our orders as quickly as possible and at the lowest cost for our customers. Deliveries and shipments are made Monday through Friday only, within the Spanish mainland.

We work with manual screen printing, so on certain occasions you would have to take into account the process of printing, which can take 5 to 7 business days, plus standard shipping, which takes about 2 to 3 business days by post.

• No shipments or deliveries are made on Saturdays, Sundays or holidays .
• Package orders are made through the Post Office.
• The purchased products will be delivered to the address indicated in the order.
• Delivery will be made promptly under the responsibility of the carrier.
• An order is considered delivered when the carrier hands the package(s) over to the customer and the customer signs the delivery receipt. It is the customer's responsibility to verify the condition of the merchandise upon receipt and indicate any anomalies on the delivery receipt.

 

Shipping costs

At the moment, we only ship within the Iberian Peninsula and the Balearic Islands.
Shipping costs are shown below and will be added to the total amount:

Standard shipping : €6.00 ​​VAT included

Free shipping for orders over €100

 

Returns

If for any reason you are not satisfied with your order, you will have a within 14 days natural, counted from the date of receipt of the product, for the return.

How do I make a return?

1. Download the return form HERE

2. Follow the steps on the form to proceed with the return.

Return conditions

If you qualify for a refund, you'll need to keep the following points in mind:

1. Products must be returned within a sturdy packaging and in perfect condition no traces of use . Otherwise, the refund will be void. Any other promotional material originally included (buttons, postcards, etc.) in the box must be returned also.

2. Shipping costs and management are the sole responsibility of the customer. Shipping must be sent by postal service. certificate or messaging to get a tracking number . No We will proceed with the return until we receive the package.

3. The shipment must be made to the address of Tramax Bajo Aragón SLU: Paseo Andrade 4B - 44600 ALCAÑIZ (Teruel)

4. Once in our warehouse, we will check that everything is in perfect condition. The maximum processing time is 10 business days .

5. You'll receive a contact email once your package has been reviewed. If everything went well, the refund will be issued to your original payment method.